Returns Policy : Change Of Mind

A Return Authorisation Number (RAN) is required for all returns.

You may be entitled to a credit, provided you report to us within 24 hrs of the receipt of the item and return the item to us within 14 days of your order being dispatched.

The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

If the returned item is in a noticeably used condition, then a credit may not be offered. Clothing and footwear items may not be returned if they have been worn, or if sewing tags have been removed.

Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our Websites may slightly differ from the actual item. 

Return postage will be at your expense.

If eligible, we will issue you a Credit Voucher to the value of the item, once the item is returned and assessed.

We DO NOT hold stock and so cannot facilitate exchanges..

Faulty Items : If your item arrives Dead On Arrival or you find a defect arises after delivery please contact us at sales@ezsolve.com.au. Each case will be assessed on case by case basis on its merits.

Depending on the fault, you may be offered the choice of refund, repair or replacement of the item (subject to availability). Return postage of faulty items to be assessed will be at Ezsolve’s expense.

Incorrectly Described Items : Ezsolve works hard to present the products on our Websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our Websites may contain inaccuracies. We make no warranty or representation that the information provided by our suppliers, including in relation to product descriptions, is correct, accurate, complete or reliable. However, please contact our Customer Service team if you have received an item that has not been correctly described.

In the event that it is verified that you have received an incorrectly described item you will be entitled to a remedy, which may include a full refund by your original method of payment.

Return postage of any incorrectly described items to be assessed will be at Ezsolve’s expense.